patriot Platform Account Terms
When you create an account on patriot, you enter into an agreement with us to use our online entertainment service in accordance with the terms set out on this page. We designed these terms to be straightforward: they explain what we require from you, what you can expect from us, and how we handle disputes. Our service is available only in jurisdictions where applicable law permits.
We at patriot operate a unified platform offering slot games, live-dealer tables, football markets, esports coverage, and other entertainment offerings across supported regions including Jakarta, Surabaya, Bandung, Medan, and Semarang. Your account is personal to you, and we take account security seriously — from the moment you sign up through to your final withdrawal.
Account Opening and Your Information
When you open an account on patriot, we ask for personal details — your name, date of birth, email, phone number, and residential address. We use this information to verify your identity and ensure you meet our eligibility criteria. We do not sell or share your data outside our service team and payment processors. Your information is encrypted and stored securely.
We require two-factor authentication (2FA) on all new accounts. This is a security measure we enforce to protect your account from unauthorized access. You set your own password during registration; we recommend a strong combination of letters, numbers, and symbols. Should you forget your password, our support team can guide you through recovery — this typically takes a few hours during business hours.
Know Your Customer Verification on patriot
Before you can deposit funds or withdraw winnings, we require identity verification. This is a regulatory practice we follow across all our markets. You may submit a government-issued ID (passport or national card), a utility bill or bank statement to confirm your address, and in some cases a selfie holding your ID. Our verification team reviews documents within 24 hours on weekdays. If a document is unclear, we will contact you by email or SMS asking for resubmission. Once verified, your account moves to full access.
We keep all verification documents confidential and delete them after a retention period unless we are required by law to retain them longer.
Deposits and Withdrawals
We at patriot support deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method processes instantly or within minutes, depending on your bank or e-wallet service. We do not charge deposit fees; your full amount reaches your patriot account balance.
Withdrawals are processed after we verify your account and review the withdrawal request against our fraud checks. Most withdrawals via e-wallet settle within a few hours. Bank transfers may take one to two business days depending on the receiving institution. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), settlement windows may extend — our support team will advise you of current timelines when you request a withdrawal.
We reserve the right to request additional verification before releasing funds, particularly if your withdrawal amount is unusually large relative to your account history or if our fraud detection system flags the transaction for review. This is a cautionary step we take to protect both your account and our platform.
Bonus Terms
Any bonus offer we provide — whether a deposit match, a free-play credit, or a tournament prize pool — is subject to specific conditions we publish at the time of offer. Bonuses are tied to your account and cannot be withdrawn as cash until you have met the play-through requirement. We apply bonuses only to games we designate; some titles (such as live-dealer tables during certain promotions) may have lower or zero contribution to the play-through target.
Bonuses expire after a period we specify — typically 14 to 30 days from issue. If you do not use a bonus within that window, it lapses and your account balance reverts to real-money funds only. We do not carry over unused bonuses to future accounts or allow bonus stacking.
Restricted Activity
We prohibit certain conduct on patriot. You must not:
- Use another person's account or identity
- Attempt to manipulate or exploit platform software or gameplay
- Use automated tools or bots to play on our platform
- Engage in fraud, money laundering, or payment processing abuse
- Harass or threaten our staff or other users
- Access our platform from a jurisdiction where our service is prohibited by local law
If we detect any of these activities, we suspend or close your account immediately and forfeit any remaining balance. We cooperate with law enforcement and regulatory authorities when required.
Dispute Resolution
If you believe an error has occurred on your account — such as a missing deposit, an incorrectly settled bet, or unauthorized access — contact our support team immediately. We investigate disputes within five business days and respond with our findings. Most disputes are resolved within this window; complex cases may take longer. We retain all transaction logs and game records for seven years to support our investigations.
We encourage you to reach out to our support team during our operating hours via email or live chat. For users accessing patriot from Jakarta, Surabaya, or other major cities across our service region, we offer English support with response times typically under two hours during business hours.
Jurisdiction and Governing Law
We at patriot operate under the laws applicable to our licensed jurisdiction. These terms are governed by that jurisdiction's law. By using patriot, you agree to submit to the jurisdiction's dispute resolution mechanisms. We do not offer arbitration; any formal dispute proceeds through the courts of our operating jurisdiction.
These terms may change at any time. We notify you of material changes by email at least 14 days before they take effect. Your continued use of patriot after that date constitutes acceptance of the updated terms.